Store Intelligence · Field Auditing · Multi-Store Analytics

AI-Powered Operations Intelligence
for Local Commerce

EigenteamAI connects store recordings, cameras, POS data and SOPs into a single intelligence layer — so your HQ sees exactly what's happening in every store, every day, at scale.

No prep needed · 30-min demo · No sales pressure

Serving chains in
Restaurant Chains Tea & Coffee Convenience Stores Retail Chains Service Chains
100% Store audit coverage (vs 2% manual spot-check)
25%+ Service quality score uplift
40%+ SOP execution rate improvement
50%+ Field supervision cost reduction

Six AI Products Built for Chain Operations

From store knowledge to video intelligence — each product targets a specific chain-ops challenge, and they work even better together.

Knowledge · 门店知识助手

Eigen Sage

Turn your SOPs, training guides and brand standards into a conversational assistant every store staff member can query instantly — in any language.

  • Indexes SOPs, training manuals and brand guidelines into a unified knowledge base
  • Staff ask in natural language — get precise answers with source citations
  • New staff onboard faster; no manager needed for routine procedure questions
  • Works via WeChat Work, DingTalk, LINE or any existing store comms tool
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Data · 多店经营洞察

Eigen Oracle

Ask any question about your stores in plain language — revenue trends, complaint patterns, top SKUs — and get instant answers from POS, delivery and membership data.

  • Connects POS, delivery platforms, membership systems and ERP in one place
  • Natural language queries — "Which store had the most delivery complaints last week?"
  • Cross-store benchmarking and anomaly alerts before problems escalate
  • Role-based access: HQ, regional managers and franchisees see their own slice
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Compliance · 加盟运营督察

Eigen Auditor

Automate franchise compliance inspections — food safety, fire safety, labor standards and SOP checklists — and generate supervisor reports in one click.

  • Digital inspection checklists covering food safety, hygiene, fire and labor compliance
  • AI scores each store's compliance health and flags high-risk items in real time
  • One-click supervisor reports with corrective action tasks pushed to store managers
  • Regulation updates auto-synced to inspection templates — always current
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Knowledge Governance · 总部知识治理

Eigen Curator

Keep your HQ knowledge base healthy. Automatically detect outdated SOPs, duplicate training content and conflicting brand guidelines before they reach your stores.

  • Tracks SOP versions across regions — flags outdated or conflicting documents
  • Knowledge quality scores with suggested updates pushed to content owners
  • Identifies training blind spots — recommends topics with high store query volume but no answers
  • Organization-wide knowledge health dashboard across all stores and regions
Request Demo

One Platform for Every Chain Operations Scenario

From store knowledge Q&A and audio intelligence to video compliance and multi-store analytics — EigenteamAI gives your HQ full visibility at scale.

Multi-Store AI Search

Search across all stores' SOPs, sales data, audit records and delivery reviews in one place — with role-based access for HQ, regional managers and franchisees.

Store Conversation Intelligence

AI listens to every customer interaction, scores SOP compliance and surfaces coaching opportunities — replacing manual mystery shoppers across your entire network.

Video Store Intelligence

Turn existing cameras into intelligence sensors — counting footfall, verifying grooming standards, detecting shelf gaps and mapping customer traffic patterns automatically.

SOP-Aware RAG

AI answers from your official SOPs and training docs — every response cites the source version so store staff always follow the latest HQ standards.

Permission & Multi-Tenant

Four-tier access control — HQ, regional managers, store managers and franchisees — each seeing only their authorized stores, data and reports.

Open API & POS Gateway

Native connectors for Toast, Square, Meituan, Ele.me, Haila and 60+ POS and delivery platforms — plus open Webhooks to embed AI into any existing system.

Three Steps to Full-Chain Operations Intelligence

Average go-live in 3 weeks. No data migration. Works alongside your existing POS and store systems.

01

Deploy Hardware & Connect Systems

Install Eigen Analyst recorders and Eigen Vision cameras in stores. Connect your POS, delivery platforms, membership systems and ERP via 60+ native connectors — zero workflow disruption.

02

Build Your Multi-Store Operations Graph

EigenteamAI automatically indexes SOPs, audio transcripts, video events and operational data — building a unified intelligence layer that syncs in real time across every store.

03

Operate at Scale with Field Agents

Store staff get instant SOP answers. Supervisors get automated audit reports. HQ tracks every store's performance, compliance and customer experience — without visiting a single location.

AI Built for Every Role in Your Chain

From store managers asking SOP questions to supervisors auditing 50 stores at once — EigenteamAI works in every chain operations context.

Give Every Store Manager a Data-Driven Co-pilot

  • Ask any operational question in plain language — sales trends, top complaints, delivery ratings
  • Real-time alerts when a store's metrics fall below benchmark
  • AI-generated daily store briefings sent automatically each morning
  • Works inside WeChat Work, DingTalk or any existing manager tool
Store managers spend 60% less time pulling reports manually
# store-operations
WL
Wang Lei (Store Manager) Today 09:05
What's our delivery complaint trend this week vs last week?
VA
EigenteamAI APP Today 09:05
Delivery complaints are up 18% vs last week. Top issue: cold food on arrival (43% of complaints). Peak complaint window: 12–13:00. Recommended action: review packaging SOP for lunch rush. Source: Meituan · Ele.me · Store #07 data
Meituan · Ele.me · Store Operations Dashboard

Audit Every Store Every Day — Without Sending a Single Supervisor

  • Eigen Analyst scores SOP compliance for every customer interaction automatically
  • Eigen Vision verifies grooming, shelf display and cleanliness via camera
  • Daily audit reports with evidence clips surfaced to regional supervisors
  • Corrective action tasks auto-assigned to store managers with deadlines
Audit coverage from 2% to 100% of all customer interactions
# field-audit
ZY
Zhang Yan (Regional Supervisor) Today 08:30
How many of my 12 stores failed SOP script compliance yesterday?
VA
EigenteamAI APP Today 08:30
4 of 12 stores scored below 75% SOP compliance. Lowest: Store #03 (58%) — missing upsell script in 14 of 23 interactions. Corrective tasks have been auto-assigned. Audio clips attached for review.
Eigen Analyst · Yesterday Audit · 12 Stores

Know Exactly Why Customers Are Unhappy — Before It Goes Viral

  • AI aggregates complaints from delivery platforms, reviews and in-store recordings
  • Clusters complaint themes automatically — no manual tagging needed
  • Links complaints back to specific interactions and identifies root causes
  • Weekly CX reports with trend analysis pushed to operations leadership
Customer complaints resolved 3× faster with root-cause evidence
# cx-intelligence
LX
Li Xin (Operations Director) Today 10:00
What are the top 3 customer complaint themes this week across all stores?
VA
EigenteamAI APP Today 10:00
Top 3 this week: ①Cold food on delivery (38%) — linked to lunch packaging gap. ②Long wait times (27%) — concentrated in stores #03, #07, #11. ③Missing items (19%) — peaks Friday evenings. All 3 have corrective SOPs ready to push.
Meituan · Dianping · Eigen Analyst · 47 stores

Get New Staff Serving Customers in Days, Not Weeks

  • New staff ask SOP questions via WeChat Work — instant answers with source citations
  • AI identifies training gaps from audit data and suggests targeted coaching
  • Onboarding guides, product knowledge and brand standards always up to date
  • Reduces manager time spent on repetitive onboarding questions by 40%
New staff ready for solo service in 3 days vs 2 weeks previously
# staff-training
XJ
Xiao Jia (New Staff, Day 2) Today 11:20
How many times should I shake the tea before serving? Is there a different standard for iced vs hot?
VA
EigenteamAI APP Today 11:20
Per Drink Preparation SOP v4.2: Iced tea — shake 12 times with wrist rotation. Hot tea — do not shake, stir gently 3 times. Always check the recipe card for premium ingredients. Updated March 2026.
Drink Preparation SOP v4.2 · March 2026

Give Franchisees Full Visibility Into Their Own Performance

  • Franchisees see their own store scores, audit results and complaint trends
  • HQ controls what each franchisee can see — strict data isolation
  • Monthly performance reports auto-generated and shared with franchisee owners
  • Franchisees compare their stores to network benchmarks without exposing competitor data
Franchisee satisfaction up 35% with transparent performance reporting
# franchise-portal
CW
Chen Wei (Franchisee Owner) Today 15:30
How are my 3 stores trending on audit scores this month vs last month?
VA
EigenteamAI APP Today 15:30
Your 3 stores averaged 82.4 this month vs 74.1 last month (+11%). Store #2 improved most (+19pts) after the upsell script coaching. Store #1 still lags on grooming compliance (68pts) — a training push has been queued for this week.
Eigen Analyst · Eigen Vision · April Audit Reports

Connects to Your Entire Store Tech Stack

Native connectors for China and global POS, delivery, membership, communication and ERP platforms — with permission sync out of the box.

Toast
Square
Lightspeed
Clover
DoorDash
Uber Eats
Olo
Yelp
Google Reviews
Salesforce
HubSpot
Slack
Microsoft Teams
Microsoft 365
SAP
Google Workspace
+ 35 more

Real Chain Operators, Real Results

★★★★★

"We used to send supervisors to visit stores twice a month. Now Eigen Analyst audits every store every single day. Our SOP compliance rate went from 61% to 89% in 60 days."

L
Linda Chen VP of Operations, 200+ Store Restaurant Chain
★★★★★

"Eigen Vision showed us that 34% of customers who waited over 8 minutes never came back. We fixed the queue design in 2 stores and repeat visits jumped 22% in a month."

R
Rita Zhou Head of IT, Convenience Store Franchise Group

See Your Stores Through AI Eyes — Starting Now

No prep needed. 30-minute demo. We'll show you what your stores look like through Eigen Analyst and Eigen Vision.

Trusted by chain operators across Asia · eigenteam.ai